Returns & Refunds Policy
Thank you for supporting Mighty Girls CIC!
Every purchase helps support our work empowering girls and young people. Our merchandise is printed to order, helping us avoid unnecessary stock and waste.
We hope you love your purchase, but if something isn’t quite right, here’s how we can help.
Faulty, damaged or incorrect items
If there’s a problem with your order, we’ll put it right.
Please contact us as soon as possible, ideally within 7 days of delivery, with:
Your order number
A brief description of the problem
Clear photographs showing the issue
We’ll review the problem and arrange an appropriate replacement or refund at no additional cost to you.
You won’t normally need to return faulty items, although we may occasionally request this at our expense.
Your statutory consumer rights are unaffected.
Changed your mind or ordered the wrong size?
We understand that sometimes things don’t work out.
You have 14 days from receiving your order to let us know if you’d like to return an item for a refund.
Once you’ve notified us, you’ll have a further 14 days to send it back.
To arrange a return, please contact us at [Mighty Girls contact email] with your order number and details of the item you’d like to return.
A few things to bear in mind:
Items should be unworn, unwashed and in their original condition, apart from trying them on to check the fit.
Return postage is your responsibility. We recommend using a tracked service, as you’re responsible for the parcel until it reaches us.
Returns should be sent to our Mighty Girls office at the address provided when your return is arranged.
Once we’ve received your return, we’ll process your refund to your original payment method.
Refunds will be issued within 14 days of receiving the returned goods, or receiving evidence that you’ve sent them back, whichever is earlier.
Where applicable, we’ll also refund the original standard delivery charge. Additional charges for express or premium delivery are non-refundable.
Need a different size?
If you’ve ordered the wrong size, we’re happy to help you arrange an exchange.
As our garments are printed to order, replacement items need to be produced separately.
Please contact us within 14 days of receiving your order to discuss an exchange.
You’ll be responsible for returning the original item and covering any additional delivery costs for the replacement.
Alternatively, you can return your original purchase for a refund and place a new order in the correct size.
We recommend checking the size guide on each product page carefully before ordering.
A little note about made-to-order products
Our merchandise is produced specifically for each order, rather than held in stock.
As a small Community Interest Company, we really appreciate you checking sizes, colours and product details carefully before purchasing.
This helps us keep costs down, minimise waste and direct more funds towards our work with girls and young people.
Thank you for your understanding and support!
Contact us
For returns, exchanges or any questions about your order, please contact:
Mighty Girls CIC
Email: [Contact email]
Returns address: 31 Silver Street, Bradford on Avon, Wilts, BA15 1JX
This policy does not affect your statutory rights under UK consumer law.